What We Do
Transformation only lasts when strategy, technology, and people move as one.
Luminar designs and delivers that connection, ensuring that ideas don't just look good on paper but thrive in practice. We combine business design with deep delivery engineering, creating the conditions for real, measurable change.
We help organisations rediscover what truly drives value for their customers and rebuild around it. From digital product innovation to pricing strategy and automated service delivery, we integrate commercial vision with human-centred design and data-driven precision. Our goal is to ensure every customer interaction is intelligent, efficient, and aligned with measurable business performance.
How We Deliver
- Map end-to-end journeys and design new commercial models around lifetime value.
- Automate key experience touchpoints with ServiceNow, Salesforce, and low-code workflow platforms.
- Integrate customer, product, and operational data to create a single intelligent view.
- Apply predictive analytics and ML forecasting to personalise engagement and pricing.
Technologies Used
We modernise technology estates and operating models to unlock scalability and resilience. Our architects work across hybrid and multi-cloud environments to simplify legacy systems, improve data flow, and embed security by design. The result: flexible platforms that adapt as fast as your organisation does.
How We Deliver
- Define digital architecture strategy and governance frameworks.
- Lead migration from legacy systems to modular, API-driven architectures.
- Build secure integration layers using MuleSoft, AWS Lambda, and microservice APIs.
- Optimise operations with DevOps pipelines and automation tooling for continuous deployment.
Technologies Used
We help clients unlock the full value of their information assets. That means not just building data lakes or dashboards, but designing intelligent ecosystems where governance, analytics, and automation work together to drive confident decisions. As data consulting specialists, we bring deep expertise in data architecture, engineering, and AI ethics — ensuring output is as responsible as it is revolutionary.
How We Deliver
- Build secure data lakehouses and pipelines using Databricks, Snowflake, and AWS Glue.
- Develop machine learning models for forecasting, risk scoring, and optimisation.
- Establish data governance and cataloguing frameworks aligned with FAIR principles.
- Implement AI-assisted analytics with tools like Power BI, Tableau, and Python Streamlit apps for self-service insight.
Technologies Used
Technology enables modernisation — but people sustain it. We work with leaders to build clarity of purpose, adaptive governance, and inclusive culture. By connecting behavioural insight with operating-model design, we help teams not only accept change but own it.
How We Deliver
- Conduct change diagnostics and leadership alignment programmes.
- Build transformation offices and internal change networks.
- Design capability uplift pathways using digital learning, AI assistants, and knowledge management platforms.
- Integrate culture and performance analytics to monitor adoption in real time.
Technologies Used
Our Approach
A Proven Delivery Rhythm
Illuminate
We uncover the real problem by analysing context, systems, and objectives to create a understanding of what success is.
Design
We co-create strategies that connect ambition with practical delivery, ensuring solutions are built for real-world conditions.
Launch
We deliver with disciplined agility, using transparent planning and data-led decisions to keep speed and accountability in balance.
Embed
We transfer knowledge, strengthen capability, and ensure change continues to grow after project is live.
Delivery Capability
Every engagement is engineered for precision through automated CI/CD pipelines, infrastructure as code, and DevSecOps practices.
We blend consulting discipline with agile delivery and real-time telemetry ensuring progress is visible, security is maintained, and results last long after handover.
Collaboration
We work shoulder to shoulder with client teams, integrating seamlessly and sharing full ownership of delivery.
Knowledge transfer is continuous by project close, teams have not just new systems but the confidence and skills to keep improving them independently.